Customer Support

If you have any issues with your account please check out our help guide below with hints and tips or feel free to email our Customer Support Team at if you are experiencing issues in any of the following areas on our site:

  • Deposits/Withdrawals
  • Registration/Login
  • Responsible Gambling
  • Bet Settlement
  • General account information
  • Promotions
  • Other

Note: It is not necessary for you to include any confidential information or private login details (such as your password) in any email communication you send to us.

Please keep your personal account information safe and secure and do not disclose to any third-party.

Thank you,
The Team at Mark Jarvis

Help With Deposit Declined

The most common cause of a deposit being declined upon registration is because our payment provider implements 3D Secure. 3D Secure adds an authentication step for online payments. We use 3D secure as a fraud prevention measure, as it provides an additional security layer for online purchases made with credit and debit cards.

The intention behind this system is to decrease the risk of credit card fraud. This is why we require this extra verification through 3D secure, before we process your payment with your bank. If your 3D Secure verification fails, you will not be charged.

If your card does not have 3D Secure enabled, you can use another card or contact your bank to ask that 3DS be enabled on your card. Visa implements Verified by Visa, MasterCard uses MasterCard Secure.

Help When Registration Asks You To Contact Support

Upon registration, we perform a number of check to verify the details you have provided. When these do not match, your account will need to be verified manually by our team before you are able to use it. This occurs if you enter any details incorrectly, such as a date of birth.

When this happens, you can contact our team for assistance and we will guide you through the necessary verification process.